Wednesday, June 22, 2011

2011 06 22 New Beginnings - For my blog any way...


Hello everybody!  Welcome back to my blog.  I haven’t written in a while because I have decided to take my blog in a new direction; and I just had to decide how and where I want to take it.   

So I have decided this:  In my ventures, customer service had always been a component of everywhere I have ever worked, so I have decided that I am going to write about my #CustomerService experiences based off of what I see around Albuquerque, and give compliments to where I see compliments are due, and give my feedback where feedback is due.

I will be calling out actual companies here in #Albuquerque; and so I hope, that these companies will take the information they see here with a grain of salt and use this as a free tool to hopefully better their customer service experience rather than to try to take me to the cleaners for “talking smack.”   My goal is to always move forward; never to “bash”.  I will write on my experience, and I will simply list how I would have handled the situation as if I were on the other side of the counter (especially if the solution wouldn’t cost the company any money what so ever).

I have been a long time advocate of Albuquerque, and the #tourism industry we as a city are trying to build, and the only way Albuquerque is going to do that is thru the “experience” our visitors have during their visit here in Albuquerque.  The fine folks at the Albuquerque Convention and Visitors Bureau #see_albuquerque do a fine job of marketing Albuquerque, however it’s going to be up to us, as the folks that actually live and work here, to make it an experience for them!

A little bit if background for those of you who don’t know me, or are new to this #blog.  My name is Michael D. Chavez.  (Not to confuse yourself with the 9Million other michael chavez’s here in Albuquerque.) I have been in the Investigative, Security and Law Enforcement field my entire working career. 

My resume has landed me some pretty prestigious positions in the security field here in Albuquerque; and it seems like every time I have taken over a “security” department, I was eventually given the oversight of “customer service” experience after these companies have seen how I am able to, not just “deal” with the customers, but to deliver a positive customer service experience.   Companies like the Sheraton Old town, (now the #HotelAlbuquerque at Old Town), Allied Barton / Citigroup, The #AlbuquerqueConventionCenter; and many others that would take too long to list.  You can check out my website at www.CherokeeSt.comfor a complete list of every company I have ever worked with.

Anyhow, stay tuned for many segments to come on the customer service experience here in Albuquerque.  My goal is 3 fold with this series.  #1, to correct the customer service experience I have personally experienced.  #2 for everyone who reads my blog to learn from the customer service mistakes I have experienced, and #3 to spot light those who I have experienced excellent customer service from.

I will, from time to time, allow several guests experts in the customer service field to blog on my site as well. 

I am a customer, and I love being one!  And those who are my customers, I want you to love being one as well! 

I look forward to seeing you here!

Michael D. Chavez
President / CEO
Cherokee Street, LLC

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